Refund policy

** ALL PURCHASES ARE FINAL **

As all of our items are handmade, we do not offer any refunds/returns/exchanges.

 

Cancellations

Please review your order very carefully prior to submitting it. We understand that mistakes are human nature. As we handmake every product with love and ship it to you as quickly as possible, we will allow up to 24 hours for cancellation. However, if the product was shipped prior to receiving your cancellation request, we will not be able to cancel the order.

Damaged Product

Please inspect your order upon being received and contact us immediately if the item is defective, damaged or if you receive the wrong item due to our error. If the damage is due to the mail carrier, please file a claim with the appropriate carrier. If the damage is due to our error, we want to make it right. please refer to the "Contact Us" link at the bottom of this page so we can evaluate the issue and make it right. Note: Any products that are sent to our mailing address without us coming to a solution will not be accepted. (We do not replace items that have normal wear and tear, please see our Care Instructions to see how you can make your product last)

Exchanges

As stated above, we will only replace an item(s) if they are originally defective or damaged. If so, and you wish to exchange it for the same item, please refer to the "Contact Us" link at the bottom of this page and we will provide further instruction to make it right.